Frequently Asked Questions
Can I add more or less water?
Yes! All flavors target 80 grams per serving and we think ¾ cup of water creates the best overall consistency, but if you like your oats thicker or looser feel free to adjust. If you use the ¾ cup water fill line on the pouch, be sure to open the spreadable gusset at the bottom of the pouch before filling to ensure accurate measurement.
Can I use Milk or Milk alternative instead of water?
While we think our oats taste amazing with water alone, our oats pair perfectly with your favorite milk or milk alternative. You can use the same preparation methods, or prepare with water and add a little milk or dairy-free alternative at the end.
Are your products allergen free?
All our flavors contain a tree nut so it's important to review our labels carefully if you are allergic to tree nuts or dairy. Our Original Blend and Banana Bread flavors contain peanut - if you have peanut allergies we recommend our Peanut-free sample pack. If you have a milk allergy, Peaches & Cream is the only flavor that contains dairy. If you have any further questions or concerns, please contact us at email@example.com
Can these be prepared as overnight oats?
Absolutely! All flavors make for excellent overnight oats, particularly in the warmer months when a cooler breakfast is more desirable. Simply maintain the same ¾ cup of preferred liquid volume, stir thoroughly with water or milk/milk alternative, cover and store overnight in the fridge!
Are your products Organic?
While the majority of our ingredients are organic and non-GMO, we do utilize some conventional ingredients in order to manage costs and prices to our customers. All organic ingredients in our products will be indicated as such on our ingredients lists. If you have further questions do not hesitate to contact us at firstname.lastname@example.org for more information.
I didn't like one of the flavors in my variety pack, what should I do?
We are sorry to hear that! While the vast majority of our customers love our products we understand a certain flavor won’t be for everyone. We will replace or refund any dissatisfied customers on their first order. Simply email us at email@example.com to let us know which flavors you had an issue with and whether you would prefer a refund or a replacement with a different flavor.
Are there sugar free / keto options available?
Currently we do not utilize sugar or sweetener alternatives. We believe in using the cleanest, most simple ingredients available, and believe a little bit of sweet is ok! We keep our recipes at 11g sugar per serving or lower, and when compared against our fiber and protein counts our net sugars per serving are among the best on the market, particularly considering our serving sizes are nearly 30% larger than competing oatmeal brands.
Is your packaging recyclable?
Currently, our packaging is not recyclable but this is an important component of our mission to build a sustainable product and brand. As we continue to grow we will be aggressively working on more environmentally friendly and recyclable packaging to reduce our impact on the environment. One advantage to our current packaging is the zipper seal, which allows you to re-use our packages for snacks and general food storage.
Are your products vegan?
Four out of five of our flavors are totally vegan friendly. If you maintain a vegan diet you are good with all flavors but Peaches & Cream. If you order a sample pack and need a substitution just email us as firstname.lastname@example.org and we will happily customize your order to your liking to make sure its entirely vegan friendly!
The ingredients in my oatmeal have clumped, what should I do?
This is one of the challenges of using the least-processed ingredients possible - they are natural and when packaged with variations to moisture levels among products, some clumping can occur. Our mixing process minimizes this from occurring as much as possible but we understand this may happen. If your oats do not mix to the right consistency as a result of clumping just let us know and we will happily refund or replace the package for free!